TriStar Support

Support Solutions that Accelerate and Sustain your Advantage

highlight_video

DELIVERING VALUE

Support is more than just keeping you up and running. It’s about optimizing performance and productivity, helping you control costs and risk. This is support engineered to accelerate and sustain your advantage.

Evolutionary Support!

Customer driven support solutions.

Just like software evolves, PTC Support continuously evolves to meet new expectations and take advantage of new capabilities.

Learn More

paul_video


Frequently Asked Questions

The config.pro is the main configuration file of Creo Parametric that stores all the configuration options.
There are three different places where these config.pro file can be placed: -Text Directory (Creo parametric load point/Creo 2.0\Common Files\M030\text) -Start In Directory (Defined in the properties for the icon where Creo Parametric is launched from) -Working Directory
You need to access the services. From the control Panel select administrative tools then services. Look for FlexLm service for PTC, right click and select the restart option.
You need your Sales Order Number (SON) and your computer’s Host I.D. With this information, access PTC support portal (www.ptc.com/support) look for the configure new software link and fill the necessary information.
Start a DOS command prompt window and type ipconfig /all and look for the physical address of your network card.
1. lmgrd.exe 2. ptc_d.exe 3. port 7788 4. pro_comm_msg.exe 5. nmsd.exe
When a feature is created in Creo Parametric, dimensional and geometric references are created. These references, whether they are edges, surfaces, or vertices, will belong to other features that already exist on the model. When such a reference is established, this is referred to as a parent-child relation. The newly created feature is now considered a child of any feature that contains an entity that was used as a reference.
Parameters are metadata information that can be included in a model template or created by a user in his own part or assembly. Parameters are important because they enable you to add additional information into part and assembly models. Parameters have several uses: – Parameters can drive dimension values through relations, or be driven by relations. – Parameters can be used as a column in a family table. For example, the parameter Cost might have a different value for each instance. – Parameter values can be reported in drawings, or viewed with data management tools such as Pro/INTRALINK or Windchill solutions. – User parameters can be added at the model level (part, assembly, or component) or to a feature or pattern.
The working directory is the designated location for opening and saving files. Typically, the default working directory is the directory from which Creo Parametric is started. However, there are three methods to define a new working directory: – From the Folder Tree or Web browser – Right-click the folder that is to be the new working directory and select Set Working Directory. – From the File menu – Click File > Manage Session > Select Working Directory. Browse to and select the directory that is to be the new working directory. Click OK. – From the File Open dialog box – Right-click the folder that is to be the new working directory and select Set Working Directory.
Creo Parametric is a memory-based system, which means that files you create and edit are stored within system memory (RAM) while you are working on them. When a model is in system memory, it is referred to as being In Session. Models are stored In Session (in system memory, or RAM) until you either erase them or exit Creo Parametric. When you close the window that contains a model, the model is still In Session.