PTC Software Support

All of the links below connect directly to PTC's website. For help with issues that are not addressed below, please give us a call at 800-800-1714 or call PTC Tech Support directy.

For software implementation and configuration services, please visit our Consulting Services pages.

Self Help

Search the Knowledge Base
Search over 20,000 technical documents.

Knowledge Base Subscriptions
Receive automatic emails when new or updated Knowledge Base documents become available.

Download Reference Documents
Various release notes, software compatibility matrices, configuration notes, PDS Business Process Guides and more.

Order Product Documentation
Order additional documentation for your PTC software.

Software Update

Update Advisor
Information to help you determine the value in updating to a release and/or datecode.

View software update availability
Review all software updates available online.

Order or Download software updates
Request current versions of your PTC software.

Track shipments
Track your maintenance and software shipments.

Interactive Technical Support

Log Technical Calls Online
Use the call logger wizard to open a call for a specific product, module or release.

Track and Update Calls
Track and update technical calls you've already logged.

Track Software Performance Reports (SPR)
Track the status of SPRs related to your calls.