Job Description

Job Title: Windchill Technical Support Engineer

Department: Application Engineer

Reports To: Support Department Manager

Location: Phoenix, AZ & Remote


TriStar is looking for a Support Engineer that will focus on providing high-quality technical support for the PTC Windchill Suite of software applications. This individual will provide effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Must communicate well with users and management regarding tasks and project information. Will work on implementation and documentation projects as required.

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  • Bachelors Degree in Information Systems, Computer Science, Engineering or technology related field desired
  • US Citizenship (to support ITAR customers)
  • 3-5 years of Windchill implementation, administration, and support experience
  • Demonstrated skills in using, installing and upgrading Windchill
  • Knowledge of most Microsoft Windows Server and Client side operating systems
  • Knowledge of both Oracle and Microsoft SQL Database software
  • Knowledge of networking concepts
  • Experience with SQL, XML, VB, and Java programming
  • Ability to directly interact with customers and work effectively in a team environment
  • Ability to work in fast-paced, multifaceted environment and successfully complete tasks
  • Effective analytical and problem solving skills
  • Effective communication skills
  • Experience with Engineering concepts and programs (Creo Parametric) desirable


  • Take ownership of technical issues and work with the customer to provide a timely resolution
  • Review logs for issues
  • Application performance management and reporting
  • User administration (maintenance, cleanup, connection)
  • Resolve escalated customer complaints without the need for team lead intervention
  • Document troubleshooting and problem resolution steps
  • Provide training to customers as required


  • Full-time M-F employment
  • Competitive salary starting at $60,000 to $90,000/yr (depending on experience and skillset)
  • Bonus Pay Available

BENEFITS (after 90-day assessment)*

  • Medical, Vision, Dental & Life insurance
  • Health Flex Savings Account
  • 401(k) Traditional and Roth
  • Profit Sharing
  • Flexible paid vacations/sick leave & holidays

COVID-19 considerations:
Offices are sanitized daily and air purification systems are located throughout the building. Staff is safely distanced.

Last Updated January 26, 2021

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