Webinar | Unlock Digital Transformation’s True Value with New Service Models | TriStar PLM
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Webinar | Unlock Digital Transformation’s True Value with New Service Models

September 17 @ 11:00 am EDT

Free

Keep Your Customer’s Happy and Your Profits High

Digital transformation is fostering closer, more integrated relationships between equipment suppliers and their customers. Connected assets in the field, capable of reporting real-time status and performance data are expanding opportunities to innovate customer support. And suppliers are responding by delivering new types of service in faster, more cost-effective ways.

By embracing digital transformation, service organizations are enjoying more growth and reduced costs, while customer satisfaction metrics are on the rise. Suppliers are even reconsidering their overall strategies for how they can best serve customers. Should they remain as traditional manufacturers and sellers, or create innovative and more profitable business models?

Join us on September 17 at 11:00 AM ET when industry experts from IDC, Bell & Howell, and PTC will discuss:

  • The development of new service paradigms beyond the “break/fix” service model.
  • Bell and Howell’s strategies, lessons learned and results of their transition to a new, more profitable, service company.
  • The challenges companies are facing in the “new normal”, the adjustments they are making, and the role of technology in addressing them.

Presentation Speakers:

Haroon Abbu

Haroon Abbu

VP
Analytics & Data Services, Bell and Howell

Aly Pinder, Jr.

Aly Pinder, Jr.

Program Director
Service Innovation and Connected Products, IDC International

Iain Michel

Iain Michel

VP
Connected Products, PTC

Details

Date:
September 17
Time:
11:00 am EDT
Cost:
Free
Event Categories:
,
Event Tags:
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Organizer

PTC
Website:
www.ptc.com

Venue

Webinar

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Our Commitment During Challenging Times

At TriStar, we understand that everyone is impacted differently by the COVID-19 outbreak; in particular technical training, service and support. 

We want to ensure our customers, our commitment during these unique times and in an effort to assist you and reduce business disruptions, TriStar is offering Vuforia Chalk at no cost for a limited time.


Vuforia Chalk is a remote assistance app that uses augmented reality for knowledge transfer between a technician and a remote expert. The powerful remote presence experience of Vuforia Chalk combines live video, audio and the ability for both the remote and local participant to annotate a live shared view. Annotations in Chalk accurately stick to real-world objects, even when people move around, utilizing advanced augmented reality and marker-less computer vision technologies developed on the best-in-class Vuforia AR platform. To learn more about Vuforia Chalk, visit our webpage.
CLICK HERE TO VISIT OUR COVID-19 RESOURCE PAGE
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