Field Service Teams

ServiceMax Zinc: Connected Collaboration

ServiceMax Zinc connects field technicians, dispatchers, experts, and service leaders in one secure collaboration environment. Teams can share messages, files, photos, video, and service context without separating communication from the work being performed.

Resolve Service Issues Faster

Zinc brings real-time communication into field service workflows so technicians can request help, experts can respond with context, and managers can maintain appropriate visibility.

Resolve Service Issues Faster

Zinc brings real-time communication into field service workflows so technicians can request help, experts can respond with context, and managers can maintain appropriate visibility.

Collaborate in Context

Use one-to-one or group messaging to share text, photos, videos, files, locations, and audio. Conversations can stay connected to the service process instead of being scattered across personal messaging tools.

Download Datasheet

Route Questions to Experts

Hotlines, intelligent routing, and bots help direct requests based on topic, skills, or availability. Reminders and escalations can keep urgent issues from being overlooked.

Support Remote Diagnosis

Video calls and on-screen annotation let field technicians show an issue to a remote expert. The expert can point to specific components or steps in real time, helping the technician confirm the next action.

Communicate at Scale

Broadcasts give leaders a controlled way to share safety notices, process updates, and other important information with distributed service teams.

Moving from Vuforia Chalk to ServiceMax Zinc

PTC is retiring Vuforia Chalk and directing customers to ServiceMax Zinc. Zinc expands remote support beyond live visual assistance by incorporating advanced remote service capabilities.

Structured Messaging
Smart Routing & Automation
Operational Broadcasts
ServiceMax Workflow Integration
How TriStar Helps: Our teams assist with reviewing current Chalk use cases, defining the Zinc experience, planning user adoption, and updating links and documentation.

Resolve Service Issues Faster

Use the combination of communication, automation, and service integration that fits your operating model.

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Secure Messaging & Sharing

Share service information across supported mobile and desktop experiences. Supports rich content, group communication, audio, OCR, and hands-free options.

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Video Calls & Annotation

Start live video support when a technician needs expertise. Visual annotation makes it easy to explain where to inspect, measure, adjust, or replace components.

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Hotlines & Ticketing

Create defined channels for common support needs and track requests through resolution without adding unnecessary administrative burden.

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Bots & Workflow Automation

Use bots to route questions, collect info, send reminders, and escalate requests. Automation applies consistent processes across a distributed workforce.

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ServiceMax Integration

Integrates with ServiceMax Core, Service Board, DataGuide, Go, and Engage, connecting collaboration directly with service records and assignments.

Why Work with TriStar?

TriStar helps service organizations connect collaboration tools with the product, asset, and process information technicians need. We can help define use cases, integration priorities, governance, and rollout plans that support daily field work.

Frequently Asked Questions

ServiceMax Zinc is a communication and collaboration solution for service teams. It combines messaging, video, content sharing, broadcasts, hotlines, automation, and ServiceMax integration.

Yes. PTC is directing Vuforia Chalk customers to ServiceMax Zinc because Zinc supports remote visual collaboration along with broader service communication and workflow capabilities.

Yes. Zinc supports live video calls and annotation so a remote expert can help a technician inspect and diagnose an issue.

Zinc integrates with multiple ServiceMax products, including ServiceMax Core, Service Board, DataGuide, Go, and Engage. Available workflows depend on the selected products and configuration.

Connect Your Service Team

Talk with TriStar about your field service goals, current systems, and opportunities to connect ServiceMax with the product and asset information your teams rely on.