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Windchill Support Packages
TriStar’s Service Support Packages provide a resolution to both concerns over system uptime and usability. Users are much more likely to adopt an enterprise software solution when they know it will be up every day, not just during its launch period.
Elevate Your Operational Performance
Lower Costs
The days of worrying about system uptime are over. Let TriStar monitor your servers and adjust their settings, so they stay running at peak efficiency, without any manual intervention!
System Uptime
We proactively monitor your entire infrastructure to resolve issues before they impact your users, ensuring your business remains running 24/7 without interruption.
Usability
Usability is the first step in designing an application. We promote it through our APPS, which provides solutions to challenges facing many of your customers and allows them access whenever they need you!
Windchill Enhanced Support I
System uptime is important, but it’s not something you can control. That’s why we created TriStar! Our platform provides proactive system monitoring, so users don’t have to worry about their systems going down, and they always know what needs fixing or upgrading on the fly with our real-time data insights.
Features:
Be Protective
Real-time monitoring is essential for businesses that want to be proactive in protecting their systems. By catching small issues before they turn into system downtime, real-time monitoring can help businesses avoid costly and disruptive outages.
Resolve Issues Quickly
Proactive system administration means that we resolve issues quickly before they become bigger problems. We identify and fix issues as soon as they are found, so our users always have a smooth experience when using our systems.
Communicate Easily
When it comes to specificity training, there are a few different options to choose from. You can opt for general or specific physical preparation, repetition of competition movements, sport-specific exercises, or a combination of these methods.
Stay Updated
As technology evolves and new threats are discovered, it is important to keep your system updated with the latest security and maintenance updates. Failing to do so can leave your system vulnerable to attack and increase the risk of system failure.
Keep Learning
Every day is a chance to learn something new, and with Windchill, we make it easy for our users to keep learning. Our online knowledge base is packed with helpful articles and tutorials, and we’re always updating it with new information.
TRISTAR
|DIGITAL THREAD SOLUTIONS
Windchill Enhanced Support II
Improve user adoption with managed upgrades, mentoring, and part-centric usability apps.
Features:
Keep Systems Up To Date
Maintaining the latest version of Windchill is critical to ensuring optimal performance and security. TriStar schedules and implements Windchill version upgrades for you, so you can focus on your business operations. Contact us today to learn more about our Windchill upgrade services.
Customized Support
If you’re looking for help to manage your business's additional requirements, contact us today. We’ll be happy to work with you to develop a plan that fits your needs and helps your business grow.
Get Specificity Training for Your Environment
When it comes to specificity training, there are a few different options to choose from. You can opt for general or specific physical preparation, repetition of competition movements, sport-specific exercises, or a combination of these methods. No matter what you choose, make sure that the program is tailored to your needs and abilities.
What Comes With Your Windchill Support Package?
| ENHANCED I | ENHANCED II | |
|---|---|---|
| Proactive Monitoring24/7 system health oversight. | ✔ | ✔ |
| Support TicketingPriority access to our helpdesk. | ✔ | ✔ |
| Version UpgradeSeamless software transition. | – | ✔ |
| Disaster Recovery ReviewRegular data safety audits. | ✔ | ✔ |
| A la Carte OptionsTailored add-on services. | 2 Days | 4 Days |
| RehostInfrastructure migration support. | Optional | Optional |
| Maintenance UpdateRoutine patch management. | Optional | Optional |
| Disaster Recovery ValidationTesting recovery protocols. | Optional | Optional |
| Admin Mentoring (Remote)Guidance for your admins. | Optional | Optional |
| User Mentoring (Remote)End-user training assistance. | Optional | Optional |
