Service Support Packages

One of the biggest challenges to implementing enterprise software is user adoption. TriStar has pinpointed lower user adoption to two critical areas: Concerns over System Uptime and Usability Our Solution Packages provide a resolution to both.

Service Support Packages

Lower Costs

Stop worrying about system uptime and let TriStar provide real-time system monitoring with proactive system administration.

System Uptime

We proactively monitor the system helping to resolve issues before they become apparent to end-users.

Usability

We promote usability through the use of our APPS, which provides solutions to challenges facing many of our customers.

Windchill Enhanced Support I

Stop worrying about system uptime and let TriStar provide real-time system monitoring with proactive system administration.

Features:

  • Real-time Monitoring

  • Proactive System Admin

  • Support Ticketing

  • Maintenance Updates

  • Knowledgebase

Be Protective

Real-time monitoring catches small issues before they turn into system downtime.

Resolve Issues Quickly

With proactive system administration, when we find issues we fix them.

Communicate Easily

Have a system problem that isn’t creating an error message? Log into our traceable support ticketing.

Stay Updated

Reduce the risk of system failure with the latest security and maintenance updates for your version of Windchill.

Keep Learning

Everyday is a “lunch and learn” with access to our Windchill knowledgebase.

Windchill Enhanced Support II

Improve user adoption with managed upgrades, mentoring, and part-centric usability apps.

Features:

  • Version upgrades

  • Services to Order

  • 2 Days of Mentoring

Also Includes Enhanced Support I:

Real-time monitoring         Maintenace Updates    Knowledgebase

Proactive System Admin     Support Ticketing

Keep Systems Up To Date

TriStar schedules and implements Windchill version upgrades for you.

Customized Support

Get support for additional requirements with services to order.

Get Specific Training for Your Enviroment

You decide what type of training is most beneficial with 2 days of mentoring.

What Comes With Your Support Package?

ENHANCED I ENHANCED II
Proactive Monitoring
Support Ticketing
Version Upgrade
Disaster Recovery Review
A la Carte Options 2 Days 4 Days
Rehost Optional Optional
Maintenance Update Optional Optional
Disaster Recovery Validation Optional Optional
Admin Monitoring (Remote) Optional Optional
User Monitoring (Remote) Optional Optional

What Comes With Your Support Package?

Tap to view package features

  • Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
  • Support Ticketing –  Have a system that isn’t creating an error message? Log into our traceable support ticketing.
  • Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
  • Support Ticketing –  Have a system that isn’t creating an error message? Log into our traceable support ticketing.
  • Version Upgrade – TriStar schedules and implements Windchill version upgrades for you.
  • Disaster Recovery Review – Get support for recovering your data.
  • Rehost – Migrate and rehost your service.
  • Maintenance Update –  Reduce the risk of system failure with the latest security and maintenance updates of your version of Windchill.
  • Disaster Recovery Validation – Validate your data recovery.
  • Admin Mentoring (Remote) – Two days of mentoring for admins. Four days for Enhanced II
  • User Mentoring (Remote) –  two days of mentoring for your User Environment. Four days for Enhanced II

Learn More About Our Solution Packages

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