Service Support Packages | TriStar: CAD, PLM, Product & Solutions Specialists
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Increase revenue by taking control of the systems that allow quicker development of higher quality products.

Increase revenue by taking control of the systems that allow quicker development of higher quality products.

One of the biggest challenges to implementing enterprise software is user adoption.

TriStar has pinpointed lower user adoption to two critical areas:

Concerns over System Uptime and Usability Our Solution Packages provide a resolution to both.

System Uptime

We proactively monitor the system helping to resolve issues before they become apparent to end users.


We promote usability through the use of our Apps, which provide solutions to challenges facing many of our customers.

Learn how our Solution Packages can improve your user adoption

EnhancedEnhanced II
Proactive Monitoring
Support Ticketing
Version Upgrade
Disaster Recovery Review
2 days4 days
Maintenance UpdateOptionalOptional
Disaster Recovery ValidationOptionalOptional
Admin Mentoring (Remote)OptionalOptional
User Mentoring (Remote)OptionalOptional

Learn more about our Solution Packages

Our Commitment During Challenging Times

At TriStar, we understand that everyone is impacted differently by the COVID-19 outbreak; in particular technical training, service and support. 

We want to ensure our customers, our commitment during these unique times and in an effort to assist you and reduce business disruptions, TriStar is offering Vuforia Chalk at no cost for a limited time.

Vuforia Chalk is a remote assistance app that uses augmented reality for knowledge transfer between a technician and a remote expert. The powerful remote presence experience of Vuforia Chalk combines live video, audio and the ability for both the remote and local participant to annotate a live shared view. Annotations in Chalk accurately stick to real-world objects, even when people move around, utilizing advanced augmented reality and marker-less computer vision technologies developed on the best-in-class Vuforia AR platform. To learn more about Vuforia Chalk, visit our webpage.