Service Support Packages
One of the biggest challenges to implementing enterprise software is user adoption. TriStar has pinpointed lower user adoption to two critical areas: Concerns over System Uptime and Usability Our Solution Packages provide a resolution to both.
Lower Costs
Stop worrying about system uptime and let TriStar provide real-time system monitoring with proactive system administration.
Windchill Enhanced Support I
Stop worrying about system uptime and let TriStar provide real-time system monitoring with proactive system administration.
Features:
Real-time Monitoring
Proactive System Admin
Support Ticketing
Maintenance Updates
Knowledgebase
Be Protective
Real-time monitoring catches small issues before they turn into system downtime.
Resolve Issues Quickly
With proactive system administration, when we find issues we fix them.
Communicate Easily
Have a system problem that isn’t creating an error message? Log into our traceable support ticketing.
Stay Updated
Reduce the risk of system failure with the latest security and maintenance updates for your version of Windchill.
Keep Learning
Everyday is a “lunch and learn” with access to our Windchill knowledgebase.
Windchill Enhanced Support II
Improve user adoption with managed upgrades, mentoring, and part-centric usability apps.
Features:
Version upgrades
Services to Order
2 Days of Mentoring
Also Includes Enhanced Support I:
Real-time monitoring Maintenace Updates Knowledgebase
Proactive System Admin Support Ticketing
Keep Systems Up To Date
TriStar schedules and implements Windchill version upgrades for you.
Customized Support
Get support for additional requirements with services to order.
Get Specific Training for Your Enviroment
You decide what type of training is most beneficial with 2 days of mentoring.
What Comes With Your Support Package?
| ENHANCED I | ENHANCED II | |
|---|---|---|
| Proactive Monitoring | | |
| Support Ticketing | | |
| Version Upgrade | – | |
| Disaster Recovery Review | – | |
| A la Carte Options | 2 Days | 4 Days |
| Rehost | Optional | Optional |
| Maintenance Update | Optional | Optional |
| Disaster Recovery Validation | Optional | OPtional |
| Admin Monitoring (Remote) | Optional | Optional |
| User Monitoring (Remote) | Optional | Optional |
What Comes With Your Support Package?
Tap to view package features
- Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
- Support Ticketing – Have a system that isn’t creating an error message? Log into our traceable support ticketing.
- Proactive Monitoring – Real-time monitoring catches small issues before they turn into system downtime.
- Support Ticketing – Have a system that isn’t creating an error message? Log into our traceable support ticketing.
- Version Upgrade – TriStar schedules and implements Windchill version upgrades for you.
- Disaster Recovery Review – Get support for recovering your data.
- Rehost – Migrate and rehost your service.
- Maintenance Update – Reduce the risk of system failure with the latest security and maintenance updates of your version of Windchill.
- Disaster Recovery Validation – Validate your data recovery.
- Admin Mentoring (Remote) – Two days of mentoring for admins. Four days for Enhanced II
- User Mentoring (Remote) – two days of mentoring for your User Environment. Four days for Enhanced II
